The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery. The customer will exercise his right of withdrawal by contacting customer service: by phone at 07 83 33 86 73 or by email: firstname.lastname@example.org. After having communicated his decision to withdraw, the customer then has 14 days to return or return the goods. Any withdrawal or return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any responsability towards the customer. The customer may request the exchange or refund of the returned product, without penalty, with the exception of the return costs which remain at his expense. However, in the event of an exchange, delivery costs may be billed to the customer again. The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in sales condition. The seller must reimburse the customer up to the price of the product, the delivery costs cannot be reimbursed, they therefore remain the responsibility of the customer.